Investor Grievance Redressal — Finoda Pvt Ltd

How to File a Complaint with Finoda

The first step is always us. Before you go anywhere else, please reach out to our team directly. Most issues — whether it's a trade discrepancy, account access problem, or a billing question — get sorted right here at the Finoda level, usually within a few working days.

Here's how you can reach us:

• Email: info@finoda.in
• Phone: 9035294343
• Office Address:
  VGV Towers, 42/1028 27th A Main, 100 Feet Ring Rd, Jayanagara 9th Block, Bengaluru 560041

When you write to us, please include your registered name, your client ID or account number, a brief description of the issue, and any supporting documents if applicable. This helps us pick up your complaint quickly and avoid back-and-forth.

We've found that most complaints — easily 90% — get resolved at this stage. We've built a responsive team for exactly this reason. But if for any reason you're not satisfied with how we handle things, there's a formal escalation path available to you, and we'll walk you through it.

Already a client? Open Demat Account or view our FAQ Main Page for common account queries.

SEBI SCORES — Escalate Unresolved Complaints

If you've raised your concern with us and feel it hasn't been properly addressed, you have the right to escalate to SEBI's official online grievance platform. It's called SCORES — SEBI Complaints Redress System — and it's free, transparent, and available to every investor in India.

Here's what you need to know about SCORES:

The portal address is https://scores.sebi.gov.in. You can also download the SCORES Mobile App on both Android and iOS. Once you file a complaint there, the system automatically notifies us, and we're required to respond with an Action Taken Report (ATR) within the timeline prescribed by SEBI. You'll get SMS and email updates at every stage so you can track exactly where your complaint stands.

SEBI Toll-Free Helpline: 1800 22 7575 / 1800 266 7575 (available for investors who need support navigating the process)

One important thing to note — complaints on SCORES must be filed within one year from the date of the incident. So don't wait too long if you feel something needs to be formally documented.

If even after SEBI's review you're still not satisfied, you can take the matter to Smart ODR (Online Dispute Resolution) at https://smartodr.in. This is the next escalation step beyond SCORES.

SEBI Official Website — sebi.gov.in | SEBI SCORES Portal — scores.sebi.gov.in

Read our Regulatory Disclosures page for more on how we operate within SEBI guidelines.

Expected Resolution Timeline

We know that waiting without clarity is frustrating. So here's a realistic picture of what timelines look like at each stage.

Stage 1 — Finoda Internal Resolution
Once you email us or call, our team typically acknowledges within 1–2 working days. We aim to resolve most complaints within 7–10 working days, depending on the nature of the issue. If we need to check with the exchange or a third-party, we'll keep you posted.

Stage 2 — SEBI SCORES Escalation
Once a complaint is filed on SCORES, the regulations require us to submit an ATR (Action Taken Report) within 21 calendar days. If we miss that window, SEBI's Designated Stock Exchange can impose a fine — ₹1,000 per day per complaint — which is a serious enough penalty that no responsible firm takes lightly.

Stage 3 — First Level Review
If you're not satisfied with our ATR response, you can request a review through the Designated Body on SCORES. The complaint status will show as "Awaiting Review" and we'll be asked to submit a revised response.

Stage 4 — Smart ODR
If things still aren't resolved, the Smart ODR portal offers conciliation and arbitration outside the court system. It's faster and less expensive than litigation.

So, at every stage, there is a structured path. And at Finoda, we'd always prefer to resolve your issue directly — quickly and without making you go through multiple levels of escalation.

Risk Disclosure page.

Contact Our Compliance Officer

Every SEBI-compliant financial firm is required to designate a Compliance Officer specifically for investor grievance matters. Ours is your point of contact for any formal complaint that goes beyond a general query.

Please mark your subject line as "Investor Grievance" when emailing so it routes to the right person immediately. We don't want your complaint sitting in a general inbox.

In our experience, adding your Client ID and a one-line summary in the subject line speeds things up significantly. Example: "Client ID 12345 — Trade Discrepancy on 15 April 2026".

Not yet a client? Learn about us or explore our complete financial services.

Why a Transparent Grievance Process Matters

Here's an honest truth — no financial firm gets everything right 100% of the time. Markets are complex. Technology has its off days. Miscommunications happen. What actually matters is what a firm does when something goes wrong.

We've built this grievance process not just to tick a compliance box. We genuinely believe that how a firm handles complaints says more about its character than its marketing material ever will.

At Finoda, our operations follow SEBI guidelines at every level. We're working with a regulated ecosystem, which means your investments, your data, and your rights are protected by law — not just by our goodwill. But beyond that, we'd like to think we're the kind of team you can actually call and get a real answer from.

So whether your issue is small or significant, please don't hesitate. Reach out. That's what this process exists for.

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FAQs — SEBI SCORES & Investor Grievance Redressal